For the past four years, Michelle has made patients’ needs her own. Her job consists of ensuring Kindred Hospitals across the nation get the medical equipment they need when they need it. Through a partnership with Philips Healthcare, Michelle works with urgency to source medical equipment in support of Kindred’s material managers for their hospitals’ patients in need.
“I get to speak with a lot of wonderful people over the phone because that’s what I do all day,” Michelle shared. “I’ve always been a people person, and all the jobs I’ve ever had throughout my career have been working in the service industry.”
When peoples’ lives are on the line, Michelle knows there’s no time to waste so calls on those who she can rely on to help each patient in need as part of her and her team’s commitment to “customers first, patient safety and quality/integrity.”
“I have a closer connection with USME because everybody is just great to work with. I know that when I speak with US Med-Equip, we all have the common goal of making sure our partners are taken care of and clinicians are given great quality service and safe equipment every time,” she said. “The ultimate goal is taking care of our patients.”
Healthcare heroes like Michelle and those she supports at Kindred Hospitals are the reason US Med-Equip continues its rapid expansion.
“When I first started working with USME, the company had no branches out in California, and I kept saying, 'You need to get some branches out there!' And now you have several locations and continue to grow.”