Healthcare Hero Hope Reeves Leading Her Team to Help Comfort Patients, Reduce HAPIs

“I did a rotation out on a floor, and we transferred into the Neurotrauma ICU a patient who had coded. I stood in a corner like a fly on a wall and watched them take care of that patient,” Nurse Manager Hope Reeves BSN, RN, CCRN said. “They could hand each other things and knew what they were doing without saying a word. It was genuinely nonverbal communication, and yet everyone knew what they were doing; everyone knew their role. As soon as I saw that, I knew that’s where I wanted to be.”

That was nearly 20 years ago as she studied nursing at Greenville Technical College. Hope has been treating patients at Prisma Health Upstate in Greenville, South Carolina since then. The experience of seeing that team in action is what pushed Hope to follow her heart and jump into the medical field.

Hope started her journey at the same hospital where she now leads her own team.

“I just can’t stress enough how happy I am with my community, my health system, my manager, and most importantly my team,” Hope said. "I couldn’t do anything without them, and I love being the person who breaks down barriers for them to be able to provide amazing care. You give them 100%, and they give 100% to their patients.”

She began in the 14-bed Neurotrauma ICU and now oversees more than twice that number of patients. As part of her team’s efforts to provide the best care possible for patients, including decreasing hospital-acquired pressure injuries, Hope worked with USME’s Danielle Abernathy BSN, MSN, RN, CWCA for more than a year manually recording patients’ intake and use of beds and therapeutic surfaces.

“I would nominate Danielle as my healthcare hero! She has been amazing; I’ve never once had an issue that she couldn’t solve or if she couldn’t, found the person that could,” Hope shared. “It was all about getting the right patients on the right bed, but it was always a lot of work, follow-up, record review and just making sure everyone was happy. We found a system that worked for us, but it just wasn’t feasible for the entire hospital.”

That’s when Danielle introduced her to GoUSME Connect, which integrated Prisma Health’s electronic health record system to USME’s equipment ordering portal, to help clinicians spend more time with patients.

“Now the provider puts the order in, and the system does all the magic creating a much more streamlined process. It has been amazing and is 1,000% saving us time,” Hope said. “From the beginning of working with USME, we have had great representatives. All I’ve had to do is pick up the phone. The team has been amazing partners in delivering healthcare.”